Practice building techniques for the Implant Coordinator and Hygienist: Ambassadors of the team approach to practice growth.

C.O.R.E.2 Session 3

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Learning Objectives


In today's competitive marketplace referrals are being pulled in many directions. Differentiating your practice as a center of excellence is key to elevating the team approach. Implant coordinators are the ambassadors of the team approach, integral to world class customer service and marketing the specialty practice as the trusted mentor of care. C.O.R.E.2 is a strategic approach to building value for the team approach through an effective communication plan, organized workflows and essential metrics, referral outreach strategies designed to build unparalleled engagement between the specialty practice and restorative team.

This two-day workshop is designed to identify strengths and skill sets needed to be successful as an implant coordinator in today's specialty practice. Both the implant coordinator and hygienist can bring additional value to restorative doctors and their team through education on various implant procedures, components, and patient case acceptance techniques. Session 3 highlights the importance of developing an effective strategic plan poised to achieve the goals of the practice. Emphasis will be placed on the evolution of the implant coordinator role and introduction of the roles and responsibilities of the professional relations director role in the implant practice. Attendees will present case studies on marketing and educational topics, study club content, lunch and learn templates, snack and see strategies learned in session 2.

Day one, participants will review status of current strategic plan from session two. Review of effective communication and organizational strategies will be discussed. Breakout sessions will include effective referral outreach strategies, lunch and learns, study club content, marketing/educational templates to position specialty practice and trusted mentor. Emphasis will be placed on the strategic planning and evaluation of C.O.R.E. 2 systems.

Day two, participants will engage in real play scenario presenting gap analysis identified in session one and strategic planning from session two. Focus on establishing key metrics and organizational systems designed for practice growth and establishing value with referrals. Implementation of digital workflow care plan is a highlight of day two. The conclusion of day two will wrap up with a "fireside chat" and peer to peer best practice sharing on strategic planning.


Tracy Butler
Kathi Carlson
Gretchen Adcock
Ashley Osgood

Lending Club
2nd Floor
595 Market Street
San Francisco, CA 94104

Click the date below to register

April 19 – 20, 2018

7:00 AM – 8:00 AM

Thursday April 19
1:00 PM – 5:00 PM

Friday April 20:
8:00 AM – 6:00 PM

Implant coordinator
Registered dental hygienist



CE credit:
12 Hours